Mackley Homecare

Clients Charter

You have the right to expect:

  • Your dignity will be respected at all times
  • Your needs will be regularly assessed and your requirements matched

  • Full transparency regarding services, costs, changes and other support available

  • Continuity of care and comfort with your carer

  • Confidentiality will be assured at all times

  • Availability of a full and detailed complaints procedure if required

  • A tailored care plan and record book

All our clients and their families have the right to expect everything in the clients charter will apply to their individual service, without exception.

We offer flexible and reliable care that will meet the needs of our clients and their families, ensuing we meet the clients charter and the high level of standard you expect from us.

Our clients charter will apply to all services offered, from single services through to a fully managed homecare service, providing a safe alternative to care home accommodation.

We take responsibility and will always work with compassion and respect for all.

We are dedicated to providing the highest level of service, at all times, to every client and their families.

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