|
OUR CLIENT'S CHARTER
- You have the right to expect:-
that your dignity will be respected at all times.
You have the right to expect:-
that your needs will be assessed on a regular basis with special attention paid
to your requirements irrespective of the length or the timing of
call/s.
You have the right to expect:-
a care plan and record book will be provided.
You have the right to expect:-
that you will be kept fully advised about our services, costs
or any changes that might have to be made. We will wherever possible
assist with information on other services that could be of benefit
to your well being.
You have the right to expect:-
that we will always endeavour to find a carer/s you are happy
with and feel comfortable in the presence of whilst appreciating
that continuity of carer is essential to your peace of mind.
You have the right to expect:-
that all information about you will be kept confidential at all
times and will only be disclosed in the event of an emergency.
You have the right to expect:-
that a full and detailed complaints procedure exists and that
information on how to register a complaint will be given to you.
You have the right to expect:-
that you will not be discriminated against on any grounds
including race, colour or religion, we are equal opportunity employer.
|
